In This Role Your Responsibilities Will Be Troubleshoot communicate and manage support issues utilizing the Emerson ticket management system In-depth knowledge of Fisher Flow Controls business systems databases and business processes Gather requests and define needs for system and process improvements including both IT support processes and business processes as well Participate in testing and verification of system upgrades and fixes Other business system-related activities and general IT user support functions as required Work with functional staff to resolve their issues Work with technical and other support staff to ensure prompt resolution of issues as well as adherence to service level agreements Who You Are You readily act on challenges without unnecessary planning and you will actively listen and checks for understanding and work with people to establish explicit performance standards For This Role You Will Need Very good written and verbal communication skills Excellent skills and experience 5 years with Microsoft Office applications Experience with Microsoft Visual Studio and Team Foundation Server Knowledge of Windows Server maintenance and application administration Excellent organizational troubleshooting and problem-solving skills Ability to decipher end-user problems and identify problem sources and solutions Customer service focused with the ability to effectively organize tasks manage multiple priorities details meet schedules and deliver on customer commitments Knowledge of product definition concepts Understanding of rules-based product configuration Demonstrated desire and ability to learn quickly and work within a team environment Skills in debugging code reading log file and general programming logic is highly desired Flexibility and availability for after-hours support especially during month end closing Demonstrated ability to work in a group setting Preferred Qualifications That Set You Apart A minimum of 3 years of directly related experience is required A bachelor s degree in an Information Technology discipline is desired but may be exchanged for additional years of experience Our Culture Commitment to You At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow We foster an environment that encourages innovation collaboration and diverse perspectives because we know that great ideas come from great teams Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact We believe diverse teams working together are key to driving growth and delivering business results We recognize the importance of employee wellbeing We prioritize providing competitive advantages plans a variety of medical insurance plans Employee Assistance Program employee resource groups recognition and much more Our culture offers flexible time off plans including paid parental leave maternal and paternal vacation and holiday leave WHY EMERSON Our Commitment to Our People At Emerson we are motivated by a spirit of collaboration that helps our diverse multicultural teams across the world drive innovation that makes the world healthier safer smarter and more sustainable And we want you to join us in our bold aspiration We have built an engaged community of inquisitive dedicated people who thrive knowing they are welcomed trusted celebrated and empowered to solve the world s most complex problems for our customers our communities and the planet You ll contribute to this vital work while further developing your skills through our award-winning employee development programs We are a proud corporate citizen in every city where we operate and are committed to our people our communities and the world at large We take this responsibility seriously and strive to make a positive impact through every endeavor At Emerson you ll see firsthand that our people are at the center of everything we do So let s go Let s think differently Learn collaborate and grow Seek opportunity Push boundaries Be empowered to make things better Speed up to break through Let s go together Accessibility Assistance or Accommodation If you have a disability and are having difficulty accessing or using this website to apply for a position please contact idisability administrator emerson com ABOUT EMERSON Emerson is a global leader in automation technology and software Through our deep domain expertise and legacy of flawless execution Emerson helps customers in critical industries like life sciences energy power and renewables chemical and advanced factory automation operate more sustainably while improving productivity energy security and reliability With global operations and a comprehensive portfolio of software and technology we are helping companies implement digital transformation to measurably improve their operations conserve valuable resources and enhance their safety We offer equitable opportunities celebrate diversity and embrace challenges with confidence that together we can make an impact across a broad spectrum of countries and industries Whether you re an established professional looking for a career change an undergraduate student exploring possibilities or a recent graduate with an advanced degree you ll find your chance to make a difference with Emerson Join our team - let s go No calls or agencies please