The responsibilities of working in a customer service desk primarily revolves around ensuring customer satisfaction by responding to their inquiries and concerns There are instances when it is required to provide directions locate products and resolve various issues There may also be administrative tasks such as handling and making calls assisting customers in filling out forms preparing paperwork and reports arranging records and coordinating with various staff members to ensure that a customer receives quality service Responsibilities Efficiently manage the customer service desk and handle customer issues queries problems in a professional and courteous manner so as to achieve service standards and enhance visitor experience to the mall Responsible for providing high standards of customer service to visitors bearing in mind cultural sensitivities and varying levels of expectations Responsible for maintaining adequate stock of mall collateral and the necessary information related to current and updated mall directory information related to on-going offers and promotions tourist information services available etc at the Service desk Responsible for promoting and educating visiting customers about the various loyalty programmes Responsible for promoting ongoing promotions and giving enough information about it to the customer and encourage enrolment of the shoppers Responsible for proactively resolving customer complaints issues within the delegated level of authority or referring the problem for resolution by management in an efficient courteous and professional manner Coordinate with other service within the mall such as mall operations facilities management or security with respect to any issues relevant to these areas so as to facilitate response and resolution of problems related to such areas that can impact on customer perception of the facility As and when required support management initiatives such as collection of information related to customer feedback related to any promotion marketing activity or surveys through distribution of questionnaires or handouts etc Ensure all directional signage are up to date with regards to location and placement inside the mall Responsible for developing an in depth understanding of Nexus celebration Mall including the layout and location of entrances exits lifts and escalators restrooms emergency services etc so as to effectively assist customers and provide complete and accurate information regarding any query Requirements Have 1- 3 years of progressive customer service experience from Hotel background preferred Be Proficient in MS Office Word Excel PowerPoint and Internet Applications Be Friendly approachable honest and trustworthy Be flexible and efficient Be Proactive punctual and reliable Job Type Full time Pay 10 000 00 - 18 000 00 per month Benefits Paid sick time Provident Fund Experience Customer service 1 year Required Microsoft Excel 1 year Required Language English Required