Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Business Analyst Assistant Manager - Fraud Investigation The Fraud Alerts Team Lead Supervisor will oversee the daily operations of the fraud alerts team ensuring timely and accurate investigation of potential fraudulent activity This role involves mentoring analysts improving fraud detection processes and collaborating with cross-functional teams to mitigate risk The ideal candidate has extensive hands-on experience in fraud monitoring strong analytical skills and a proven ability to lead and motivate a team of 10-12 fraud specialists Responsibilities Supervise and mentor a team of fraud analysts handling daily fraud alerts Ensure accurate consistent and timely review of flagged transactions accounts activities and supporting fraud documentation including IDs and verification documents Review escalated cases and provide guidance to analysts for appropriate resolution Maintain and enforce the escalation matrix for potential fraud activity Collaborate with the client Fraud Team and onshore SMEs on insights escalations and team-related concerns to ensure effective fraud management Prepare and present regular reports on team performance fraud trends and operational metrics Stay updated on emerging fraud schemes industry best practices and regulatory requirements Drive continuous improvement in fraud monitoring tools workflows and team performance Support current process transitions and client onboarding Participate in audits and implement corrective actions Collaborate with client stakeholders onshore quality assurance QA team and Learning Experience LX teams to improve process performance Qualifications we seek in you Minimum Qualifications Bachelor s degree in Finance Accounting or related field or equivalent experience Experience in fraud detection risk management or a related field Familiarity with fraud monitoring tools and transaction systems Strong analytical problem-solving and decision-making skills Demonstrated experience in leadership or supervisory role for small to midsized teams Knowledge of financial services payment systems or e-commerce fraud Superior communication and collaboration skills with the ability to interact confidently with internal and external stakeholders at all levels Preferred Qualifications Skills Advanced typing skills with high accuracy and speed Proficient in the use of MS office tools Adaptable to process changes and willing to continuously learn new systems and procedures Demonstrate flexibility to work under 247 working environment Leadership coaching and team building capabilities Knowledge of coaching techniques constructive feedback methods and adult learning principles Professional certification for CAMS CFE ICA or equivalent is preferred Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training JobBusiness Analyst Primary LocationIndia-Gurugram ScheduleFull-time Education LevelBachelor s Graduation Equivalent Job PostingJan 27 2026 5 43 55 AM Unposting DateFeb 26 2026 12 29 00 PM Master Skills ListOperations Job CategoryFull Time

📌 Business Analyst (Haryana)
🏢 Genpact
📍 Haryana