At OakNorth we re on a mission to empower the UK s most ambitious businesses Since 2015 we ve lent over 18 billion across the UK and US helped create more than 58 000 recent homes and 36 000 new jobs and supported hundreds of thousands of personal savers all while fuelling the UK economy Team Mission Job Responsibility The key responsibility of this role is to manage supervise the in-life management of Cash products by ensuring an exceptional customer journey throughout the product life cycle As part of the Offshore Operations team the Operational Support VP DVP is a key point of contact for the Onshore Operations team Portfolio Management team Cross functional in nature the role will involve spearheading the in-life management of loan applications in addition to new product initiatives Daily Operation Tasks will include supervising managing Processing of incoming outgoing payments within agreed SLAs and KPIs and in line with company policies and procedures Scaling of processes as per the Lending requirements of the Bank Ensuring AI initiatives are implemented in collaboration with the synergies to enhance the output of the team Setting up Direct Debits ACH Monitoring of group Emails instructions queries Monitoring of Bank accounts for Incoming payments doing reconciliation Communicating with Portfolio Management Team to ensure loan related payments are received on time Effectively complete ad-hoc tasks and initiatives as directed across the busines Support other BAU requirements of Operations teams aside from primary activities Have a clear understanding of Role of Operations in the Life Cycle of Product Ensuring the processes are followed in timely accurate manner Managing the team supervising a high performing team Desired skills Work experience of 10-15 years in Banking industry - Payments domain Back office Operations Open to late night shifts Understanding of the Banking Industry Full knowledge of UK US Lending products concepts Excellent communication both oral written required - interacting with portfolio legal other stakeholders in UK and or US Computer literate and the ability to work on a variety of IT platforms Personal drive proactive flexible creative thinks out of the box result driven responsible curious team player and fast learner Energetic enthusiastic driven to go the extra mile Flexible eager to learn Open to occasional weekend work and or night shift hours when and if required Willingness to work flexibly and as part of ONE team helping out in different business areas as required Passionate about delivering excellence in service and quality Graduate Post Graduate degree in Finance We may use artificial intelligence AI tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses These tools assist our recruitment team but do not replace human judgment Final hiring decisions are ultimately made by humans If you would like more information about how your data is processed please contact us