Key Responsibilities System Configuration o Support key operational and service-related functions across the organization including processing intake requests and managing procurement activities o Administration of Salesforce ServiceMax case management system configuration and daily support User Support o Support process improvement initiatives such as Preventive Maintenance PM automation o Conduct stock reconciliation by updating inventory data within ServiceMax Data Management o Research and resolve construction file bugs coordinating with technical teams o Maintain accurate and updated system data in ServiceMax including external IDs manufacture and installation dates Work Orders technician assignments o Compile arrange and analyze service-related data for reporting purposes Reporting and Analytics o Creating and managing dashboards and reports to provide insights into business goals and performance o Prepare statistical and operational reports o Communicate and coordinate with internal teams and external partners to ensure seamless service delivery Solution Development Enhancements o Engage with ServiceMax developers to manage enhancement backlogs and enhancements o Own and prioritize the product backlog translating business requirements into actionable user stories and acceptance criteria for the development team Platform Maintenance and Upgrades o Performing routine maintenance applying system upgrades and staying current with current Salesforce releases Documentation and training o Create technical documentation and provide training to end-users and administrators Testing and quality assurance o Coordinate User Acceptance Testing UAT to ensure features meet business expectations before change management and release Continuous improvement o Monitor system performance gather user feedback and identify opportunities for enhancement and optimization

📌 Delivery Lead It - Servicemax (salesforce/servicemax Administrator/product Owner) (Maharashtra)
🏢 Perkinelmer
📍 Maharashtra