Kerala Vision is urgently hiring L2 NOC Engineer across Kerala Job Summary We are looking for an experienced and highly skilled ISP Network Engineer L2 to provide advanced support and maintenance for our network infrastructure This role is responsible for resolving escalated network issues configuring and optimizing network devices and assisting in the design and deployment of new services The L2 engineer will work closely with the NOC customers and L1 engineers to ensure the highest level of network performance and reliability Key Responsibilities Advanced Network Troubleshooting Handle escalated network issues from L1 engineers including complex LAN WAN problems routing switching and security issues Diagnose and resolve performance issues in routing switching and firewall configurations Troubleshoot BGP OSPF MPLS and other advanced routing protocols Network Configuration Optimization Configure maintain and optimize routers switches firewalls and other network devices Implement and manage advanced routing protocols BGP OSPF EIGRP etc to ensure network efficiency Optimize network performance by analyzing traffic patterns and recommending upgrades or reconfigurations Service Delivery Implementation Assist in designing and deploying network services for new customers including IP addressing VLAN configuration and QoS Quality of Service Configure and maintain MPLS VPNs and other advanced ISP services Collaborate with vendors and third-party service providers to integrate new services or resolve hardware software issues Network Security Monitoring Implement and manage firewall rules access control lists ACLs and security policies to protect the network Monitor the network for security vulnerabilities and ensure compliance with best practices Analyze logs and traffic data to identify and mitigate potential threats or performance issues Mentorship Collaboration Provide guidance and mentorship to L1 engineers assisting them with complex troubleshooting and skill development Collaborate with the NOC senior engineers and vendors to ensure seamless network operations and service delivery Conduct root cause analysis RCA for critical network incidents and propose preventive measures Documentation Reporting Maintain and update detailed network diagrams configuration files and technical documentation Ensure that all incidents and troubleshooting steps are thoroughly documented in the ticketing system Prepare reports on network performance outages and service delivery metrics Routine Maintenance Upgrades Participate in network upgrades patching and firmware updates to ensure the network remains secure and up-to-date Assist in capacity planning and forecasting for network growth Required Skills Qualifications Education Bachelor s degree in Computer Science Information Technology or related field or equivalent experience Technical Expertise Solid understanding of networking concepts such as TCP IP DNS DHCP VLANs QoS and VPNs Proficiency in routing protocols like BGP OSPF and MPLS Experience with network hardware such as routers switches firewalls and load balancers from vendors like Cisco Juniper Knowledge of network security principles including firewalls ACLs and VPNs Familiarity with IPv6 its deployment and best practices for integration Certifications Relevant certifications such as CCNP Cisco Certified Network Professional JNCIP Juniper Networks Certified Internet Professional are highly preferred Experience 2-5 years of experience in a networking role preferably within an ISP environment Hands-on experience with troubleshooting advanced network issues and configuring complex network setups Soft Skills Strong problem-solving and analytical skills with attention to detail Excellent communication and collaboration abilities to work with cross-functional teams Ability to work under pressure manages multiple tasks and responds to emergencies promptly Desirable Skills Knowledge of FTTH GPON and other ISP technologies Familiarity with network monitoring tools like Librenms Grafana PRTG or similar Hands-on experience with network devices Cisco Juniper MikroTik In-depth knowledge of routing protocols BGP OSPF MPLS Job Type Full-time Pay 25 000 00 - 45 000 00 per month Benefits Health insurance Work Location In person

📌 Noc Engineer (Kerala)
🏢 Kerala Vision Broadband pvt.ltd
📍 Kerala