Responsibilities Job Responsibilities Make a daily reservation count for arrivals and departures to direct actions in selling rooms beds Register all incoming guests ensuring that all pertinent information is obtained and recorded Ensure that all payments have been made by in-house guests Accept and record credit card photo ID information and other relevant document on guest accounts and provide change for guests as needed Close guest accounts at time of check out and ascertain satisfaction In the event of dissatisfaction research and attempt to resolve problem within established guidelines may include escalating issues to a Senior Manager Maintain positive guest relations and anticipate guest needs respond promptly and acknowledge guests at all times Address and resolve guest complaints and ensure guest satisfaction Handle guest mail and messages concerning privacy and professionalism Document all guest requests concerns and communication information to responsible personnel for proper handling Have thorough and updated knowledge of the hostel brand and various programs trips travel programs events special offers etc Coordinate with the community manager to get the activity board and daily events updated Upsell additional facilities and services when appropriate Respond quickly to incoming calls lobby visitors and team members needing front desk assistance Oversee the housekeeping department Job Type Full time Pay 15 000 00 - 20 000 00 per month Ability to commute relocate Delhi Delhi Reliably commute or planning to relocate before starting work Required Application Question s Do you have a degree Diploma in the Tourism sector Can you join immediately Experience total work 1 year Preferred Work Location In person

📌 Front Desk Executive (New Delhi)
🏢 The Hosteller
📍 New Delhi