Handle Inbound Outbound Calls Manage a high volume of incoming customer calls and make outbound calls for follow-ups sales or surveys Resolve Customer Issues Identify customer needs clarify information troubleshoot problems and provide effective solutions Maintain Records Accurately log all customer interactions feedback and transactions in a Customer Relationship Management CRM system Provide Product Information Educate customers about products services pricing and policies Escalate Issues Route complex or unresolved issues to the appropriate internal teams or management for further assistance Meet Performance Targets Strive to achieve individual and team Key Performance Indicators KPIs such as average handling time AHT first call resolution FCR and customer satisfaction scores CSAT Upsell Cross-sell Identify opportunities to promote additional products or services based on customer needs Adhere to Guidelines Follow company policies communication scripts and quality standards in all interactions Job Types Full time Permanent Fresher Pay 15 000 00 - 20 000 00 per month Benefits Provident Fund Work Location In person

📌 Customer Care Executive (cce) (Gujarat)
🏢 Recognized
📍 Gujarat