We are hiring an experienced IT Support Engineer to manage day-to-day IT operations including hardware software troubleshooting networking Microsoft 365 firewall monitoring vendor coordination and system administration The candidate should be proactive responsible and able to deliver timely support to end-users Responsibilities Networking Support Troubleshoot LAN WAN issues and ensure network uptime Manage network devices such as switches routers and access points Monitor network performance and identify improvement areas Technical Support Troubleshooting Provide end-user technical support diagnose and resolve hardware software and connectivity issues and guide junior IT staff when required Hardware Support Install configure and troubleshoot desktops laptops printers biometric devices and other IT peripherals diagnose and resolve hardware failures or performance issues coordinate for repair or replacement of defective equipment Microsoft 365 Management Manage user accounts licenses and security settings in Microsoft 365 Provide support for Outlook Teams SharePoint and OneDrive Ensure data backups and compliance with organizational policies System Administration Install configure and maintain operating systems virtualization platforms antivirus and server applications manage Active Directory DNS and network configurations and lead or assist in system upgrades server migrations and software deployments Vendor Interaction Procurement Coordinate with vendors for hardware purchase repairs and AMC services Evaluate vendor quotations and ensure timely delivery of IT goods and services Maintain records of vendor interactions and purchase approvals Firewall Security Management Monitor and manage firewall rules logs and security alerts Assist in implementing security policies and ensuring safe network access Respond to security incidents and escalate when needed Documentation Reporting Maintain accurate documentation of IT assets network diagrams user guides configurations and procedures Prepare monthly reports on hardware and network audits Update issue logs ticket resolutions and maintenance records Audits Compliance Conduct monthly hardware and networking audits Ensure adherence to IT policies and suggest improvements Track hardware inventory and update the asset management system Training and Mentoring Providing training and mentoring to junior IT staff and keeping up-to-date with the latest trends and technologies in the IT industry Security Management Ensuring that IT systems and data are secure from cyber threats including implementing security policies monitoring access controls and performing security audits Communication Communicating effectively with end-users IT staff and management to provide updates on ongoing projects and resolve IT issues in a timely and professional manner Ticketing System Management Track update and manage issues using ticketing tools and escalate unresolved cases to senior teams as needed Skills Qualifications Educational Background Diploma Degree in Information Technology Computer Science or equivalent IT qualification Operating Systems Hands-on experience with Ubuntu Microsoft Windows OS and Mac OS Networking LAN WAN troubleshooting switches routers APs management network performance monitoring Technical Support End-user support for hardware software and connectivity issues Hardware Desktop laptop printer biometric installation and troubleshooting Microsoft 365 User license management Outlook Teams SharePoint OneDrive support System Administration Windows Linux AD DNS virtualization system upgrades migrations Firewall Security Firewall rule log monitoring incident response security policy adherence Vendor Management Purchase coordination AMC handling quotation evaluation Documentation IT asset documentation SOPs network diagrams and reporting Audits Compliance Hardware network audits asset inventory tracking Ticketing Tools Experience with IT ticketing tools Soft Skills Self-motivated service-minded good interpersonal skills excellent time management Communication Strong written and verbal communication skills ability to communicate effectively with teams and users Teamwork Strong team player with ability to collaborate with peers Adaptability Ability to adapt quickly in a dynamic technology workplace Work Flexibility Willingness to work on non-working days when required for maintenance tasks Job Types Full-time Permanent Pay 20 000 00 - 30 000 00 per month Benefits Health insurance Provident Fund Education Bachelor s Required Experience IT support 2 years Required Location Ahmedabad Gujarat Required

📌 It Support Engineer (Gujarat)
🏢 Sapphire
📍 Gujarat