Job descriptionCompany and benefits Job IDVPMAN016144 Employment TypeRegular Work Styleon-site LocationPune City India TravelUp to 50 RoleVP Managed Services Operations Why UKG At UKG the work you do matters The code you ship the decisions you make and the care you show a customer all add up to real impact Today tens of millions of workers start and end their days with our workforce operating platform Helping people get paid grow in their careers and shape the future of their industries That s what we do We never stop learning We never stop challenging the norm We push for better and we celebrate the wins along the way Here you ll get flexibility that s real benefits you can count on and a team that succeeds together Because at UKG your work matters and so do you Vice President Managed Services Operations About the Role We are seeking a seasoned and strategic Vice President of Managed Services Operations to lead and scale our SaaS-based managed services delivery from India This executive role will oversee a high-performing operations team focused on delivering exceptional services in managed payroll garnishments benefits administration tax filing and time WFM to a global customer base You will be instrumental in driving operational excellence compliance and customer satisfaction across all service lines As a key member of the India leadership team you will collaborate across regions and functions to shape strategy optimize delivery frameworks and ensure seamless service execution Key Responsibilities Strategic Leadership Develop and execute a comprehensive managed services strategy aligned with business goals focusing on payroll garnishments benefits tax filing and time WFM Service Delivery Excellence Ensure consistent high-quality delivery of managed services meeting or exceeding SLAs and KPIs across all domains Team Management Development Build mentor and lead a high-performing operations team with specialized roles in payroll processing garnishment handling perks administration tax compliance and time WFM support Process Optimization Drive continuous improvement through automation workflow enhancements and technology adoption to improve efficiency and accuracy Compliance Governance Ensure all services adhere to global and regional compliance standards including labor laws data privacy regulations and tax filing requirements Customer Advocacy Act as a champion for customer needs translating feedback into actionable service enhancements and process improvements Cross-functional Collaboration Partner with Product Engineering Sales and Customer Success teams to ensure integrated service delivery and support for product adoption and retention Global Operations Oversight Manage operations across India and APAC time zones ensuring 24 7 coverage and continuity for a global customer base Vendor Management Oversee relationships with third-party service providers supporting payroll benefits and tax filing ensuring performance and compliance Reporting Analytics Establish robust reporting frameworks to monitor service performance identify trends and inform strategic decisions Qualifications Bachelor s degree in Business Administration Human Resources Information Technology or a related field Master s degree preferred 15 years of experience with at least 5 years in senior leadership roles within managed services operations preferably in a SaaS environment Proven experience in scaling and leading teams delivering payroll garnishments benefits tax filing and time WFM services Strong understanding of compliance requirements across North America EMEA and APAC especially in payroll and tax operations Experience managing both internal teams and third-party vendors including contract and performance oversight Familiarity with UKG HCM and WFM products is a strong plus Exceptional leadership communication and interpersonal skills Analytical mindset with a data-driven approach to decision-making High cultural awareness and competence with experience working across global regions Based in Pune with flexibility to work across time zones and travel internationally Company Overview UKG is the Workforce Operating Platform that puts workforce understanding to work With the world s largest collection of workforce insights and people-first AI our ability to reveal unseen ways to build trust amplify productivity and empower talent is unmatched It s this expertise that equips our customers with the intelligence to solve any challenge in any industry because great organizations know their workforce is their competitive edge Learn more at ukg com UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace including the recruitment process Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process please email UKGCareers ukg com NOTICE ON HIRING SCAMS UKG will never ask you for a copy of your driver s license social security card or passport during a job inter ABOUT OUR JOB DESCRIPTIONS All job descriptions are written to accurately reflect the open job and include general work responsibilities They do not present a comprehensive detailed inventory of all duties responsibilities and qualifications required for the job Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change