Why Us NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform As a trusted advisor to enterprise leaders we combine industry expertise human-centered design and enterprise-grade AI to help organizations navigate change and scale with confidence With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform we are one of the largest pure-play ServiceNow partners uniquely focused on enabling enterprises to adopt AI they trust AI that delivers lasting business value We GoBeyondWorkflows to create new kinds of experiences for our customers Come join our Crew The Role NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments We are hiring a ServiceNow Lead Engineer with ITOM The Lead Engineer is responsible for leading coaching and mentoring a team of Software Engineers who provide the development of project professional services for customers The Engineer will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex skilled services projects We will provide support and guidance to get you up to speed on some of the most amazing projects We provide official ServiceNow training so you can achieve multiple certifications We will set expectations for what success looks like Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals What You Will Be Doing As a ServiceNow Lead Engineer you will interface with end-users IT teams and key stakeholders to gather systems requirements for ITOM Strong experience with ITOM and can guide customers through understanding technical solutions to their business requirements Conduct requirements gathering workshops with clients in both onsite and virtual environments Configure and customize ServiceNow applications with focus on platform capabilities such as Mobile App Engine UIBuilder Workspaces and Performance Analytics Manage all aspects of application development including design coding debugging testing troubleshooting and documenting systems query optimization and report-writing Mentor project crew members by managing peer reviews and provide technical guidance Experience with implementing ITOM Creation of script-based Assignment and Approval rules custom related lists Access Control list UI Policy and client script Experience with ServiceNow for custom application design and development Create and execute development plans as appropriate to meeting changing needs and requirements Knowledge of ITIL V4 processes and hands on with ITIL process implementation Ability to plan and package ServiceNow platform solutions and accelerators What You Bring Along 6- 10 years of experience with ServiceNow products 5 years of leadership level experience with IT Operations Management tools such as ServiceNow 5 years of client facing consulting experience Passion in engineering science and technology Applying principles techniques procedures and equipment to the design and production of managed services Collaboration with customers is something you love to do Including customer needs assessment meeting quality standards for services and evaluation of customer satisfaction Thrives in strategic planning resource allocation production methods and coordination of people and resources Adapts quickly in a fast-paced environment Education A four-year undergraduate degree in Computer Science Computer Engineering Information Systems or demonstrated work experience Certifications Knowledge The candidate must be willing and able to continue their education within the ServiceNow platform and beyond It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations Preferred Certifications ITIL Foundation ServiceNow CSA and CAD We Take Care of Our People NewRocket is committed to a diverse and inclusive workplace We value and celebrate diversity believing that every employee matters and should be respected and heard We are proud to be an equal opportunity workplace and affirmative action employer committed to providing employment opportunity regardless of sex race creed color gender religion marital status domestic partner status age national origin or ancestry physical or mental disability medical condition sexual orientation pregnancy citizenship military or Veteran status For individuals with disabilities who would like to request an accommodation please contact hr in newrocket com