Designation: Customer Service Executive, Company: US Based MNC, Location: Ghansoli, Navi Mumbai

Qualification: Minimum Graduates & Good Command Over English Speaking & Writing.

Experience: Minimum 3 years

Key Behaviours & Skills Required:

Customer-Centric Approach: Prioritizing customer needs and ensuring satisfaction.
Hands-On & Follow-Ups: Proactively tracking and completing open tasks within deadlines.
Go-Getter & Self-Starter: Taking initiative and driving tasks to completion without constant supervision.
Strong Communication Skills: Proficiency in English (both written & spoken).
Technical Proficiency: Strong skills in MS Office (Excel, Word, Outlook).
Multi-Tasking Ability: Handling multiple responsibilities efficiently.
Work Under Pressure: Managing workloads and meeting timelines.

Key Responsibilities:

1. Order & Inquiry Management:

- Receive and process customer inquiries/orders.
- Verify if the inquiry/order is for an existing or new item.
- Coordinate with the product development team for approval status, costing, and global selling price for current inquiries.
- Work with the sales manager to finalize the selling price based on cost, global sell price, and required conversions.

1. Order Processing & System Updates:

- Ensure new item codes are approved by the concerned manager before adding them to SAP.
- For new customers, collect and process KYC and GST certification, seek approval from the sales manager, and coordinate with the accounts team for SAP registration.
- Arrange Proforma Invoices (PIs)



upon order confirmation and share them with customers in coordination with Customer Support team.
- Request layout generation from the design team (if required) and obtain customer approval.

1. Production Coordination:

- Release orders in the system and notify the production team for processing.
- Follow up with the production manager for estimated delivery dates, especially for urgent orders.

1. Customer Follow-Ups:

- Prepare and share order summary reports with customers.
- Track and follow up on purchase orders for credit customers.
- Coordinate with the credit control team for overdue and outstanding payments.

1. Logistics & Shipment Coordination:

- Work with the logistics team to ensure timely shipment of goods.
- Follow up on AWB details and delivery status.

1. Forecasting & Reporting:

- Follow up with customers for seasonal projections to facilitate advance raw material (RM) bookings.
- Prepare and share reports such as order summaries and invoice reports with the overseas team and HODs.
- Track and manage new and approved code orders with customers and sales teams.

Required Skills & Qualifications:

- Strong communication and coordination skills.
- Good Knowledge of MS Office (Excel, Word, Outlook).
- Experience in order processing, logistics coordination, and customer follow-ups.
- Ability to manage multiple tasks and meet deadlines.
- Problem-solving skills and attention to detail.

Interested candidates may share their updated CV at [email protected] or (phone hidden) (WhatsApp)

📌 Customer Service Executive_Sales Coordinator_Navi Mumbai (Navi Mumbai)
🏢 Talent Corner HR Services
📍 Navi Mumbai