Location: Mumbai / Bangalore
Experience: 6+ Years Overall | Minimum 5+ Years of Fortinet Firewalls, Akamai Web Application Firewall (WAF) experience
Employment Type: Full-Time
Shift: 24x7 Operations Support

We are seeking an experienced Network & Security Operations to lead a team responsible for managing and securing enterprise network and security infrastructure. The ideal candidate will have strong hands-on expertise in Fortinet Firewalls, Akamai Web Application Firewall (WAF), Check Point Security Technologies, Server Load Balancers, and Zscaler Proxy, along with proven leadership capabilities in a 24x7 managed services environment.

This role requires a technically solid leader who can guide teams, manage escalations, drive operational excellence, support customer engagements, and ensure adherence to SLAs, security standards, and compliance requirements.

Primary Skills Required

- Fortinet Firewalls
- Akamai Web Application Firewall (WAF)
- Check Point Firewalls
- IPS Blade
- Threat Prevention Blade
- Antivirus & Anti-Bot Blade

- Server Load Balancers
- Zscaler Proxy
- Routing & Switching Concepts
- Security Operations and Incident Management

Secondary Skills

- Intrusion Prevention Systems (OT IDS)
- Network Access Control (NAC)
- Security Technology Evaluation & Recommendations
- Risk Assessment Management

Key Responsibilities

Team Leadership & Operations Management

- Lead and mentor a team of security and network engineers in a 24x7 support environment.
- Manage shift rosters, resource planning, and conflict resolution.
- Provide guidance and support for technical escalations.
- Ensure operational efficiency and continuous service improvement.

Security & Infrastructure Management





- Review and approve firewall requests with appropriate security recommendations.
- Oversee administration and support of Fortinet, Check Point, Akamai WAF, Zscaler, and Load Balancing solutions.
- Investigate security incidents and implement preventive measures to avoid recurrence.
- Monitor security alerts, malware incidents, and asset monitoring notifications, ensuring SLA adherence.

Governance, Risk & Compliance

- Track and drive closure of Risk Assessment action items.
- Support closure of observations identified during:
- ISO Audits
- Configuration Assessments
- Vulnerability Assessments
- Internal & External Penetration Tests

- Ensure compliance with security policies, standards, and procedures.

Change & Service Management

- Validate and approve Change Requests submitted by team members.
- Review operational reports and ensure timely submission within agreed SLAs.
- Review daily, weekly, and monthly operational checklists and reports.
- Maintain accurate reporting and governance dashboards.

Customer Engagement & Technical Advisory

- Participate in customer Proof of Concepts (POCs) and provide technical sign-off.
- Deliver value-added recommendations during customer engagements.
- Evaluate and recommend new technologies relevant to enterprise security environments.




- Define transition and handover plans for onboarding or offboarding technologies and services.

Documentation & Process Improvement

- Review and enhance Standard Operating Procedures (SOPs), Knowledge Base articles, and operational processes.
- Ensure process standardization and continuous improvement across services.
- Maintain technical documentation and operational governance artefacts.

Platform Oversight

- Review reports and changes related to:
- Active Directory
- DNS
- DHCP
- Windows Patch Management

- Ensure adherence to established operational and security standards.

Required Qualifications

- Bachelor's Degree in Computer Science, Information Technology, Cyber Security, or related field.
- Minimum 10+ years of IT Infrastructure/Security experience.
- Minimum 5+ years of experience leading technical teams.
- Strong understanding of enterprise network security architecture and operations.
- Experience working in Managed Services or Global Delivery environments.
- Excellent stakeholder management, communication, and leadership skills.

Preferred Certifications

- Fortinet NSE Certifications
- Check Point CCSA / CCSE
- Akamai Security Certifications
- Zscaler Certifications
- CCNP Security / Cisco Certifications
- ITIL Foundation
- CISSP, CISM, or equivalent security certifications (preferred)

What We're Looking For

- Strong leadership and people management skills.
- Ability to manage critical incidents and escalations.
- Customer-focused mindset with excellent problem-solving abilities.
- Proven experience driving operational excellence and SLA compliance.
- Strategic thinking combined with hands-on technical expertise.

📌 Network & Security Operations - WAF (Akamai) (Bengaluru)
🏢 Atos
📍 Bengaluru