Job Title: Customer Success Senior/ Executive/Manager (4 -8 Years Experience)
Job Location: Gurugram/ Mumbai Full Time (on-site)
Apply at the link below:
https://cloudsteer-hr.my.site.com/IN/s/jobapplicationform
Mobile: +91 84 484 1031
Email:
[email protected]
About the Company:
CloudSteer cultivates an environment that nurtures the growth of each team member and customer, fostering a culture of shared success. With perpetual innovations, we are the market leaders in providing the best in class cloud based solutions to the Real Estate Industry. Revolutionizing The Real Estate Industry with our TRINITY of AI + Cloud + Automation Technologies
CloudSteer Technology is a team of highly skilled Cloud computing pioneer veterans having more than 25 years of experience in Cloud Computing. We are a high growth global company with presence in the US, India, Singapore and UAE.
CloudSteers vertical cloud applications are built on world # 1 platforms such as Salesforce, OpenAI and AWS, a consulting company specializing in leading Cloud Computing technologies and platforms, including AI, ML and GPT.
The Cloud with AI industry is set to a YOY growth. CloudSteer has historically excelled in industry growth and has robust growth projections. Our list of clients includes few of the best enterprise brands in the Real Estate Industry.
Fair and equal work environment, employee's well being, job security, financial and growth opportunities is key to our culture.
Job Description
- Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
- Establish a trusted and strategic advisor relationship to help drive continued value of our products and services
- Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Maintain existing customer success metrics and data as directed.
Daily and Monthly Responsibilities
- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
- Review the customer journey, identifying how its supported, taking a consultative approach in helping clients overcome issues and achieve goals
- Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
- Collaborate, problem solve, and/or strategize upcoming client meetings with team members
- Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement
- Work with the sales and marketing team to drill customer references and develop case studies.
Required Skills and Qualifications
- 4-8 years of experience in communications, marketing, sales, account management, or customer success
- Strong verbal and written communication, strategic planning, and project management skills
- Analytical and process-oriented mindset
- Comfortable working across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities
📌 Customer Success Senior/ Executive/ Manager (Mumbai)
🏢 CloudSteer
📍 Mumbai