Responsibilities - Scale-out the customer success model for our customers in the corporate Enterprise segment - Leading a team of Customer Success executives in developing a proactive strategy for the resolution of customer issues and continually delight them - Responsible for overall customer service delivery customer engagement process for the corporate Enterprise segment - Institutionalizing tracking of inbound Metrics - CSAT and NPS managing and tracking- Works with products and tech teams by leveraging customer insights for prioritization resolution and timely delivery of integrations for a portfolio of clients - Efficiently manage time to focus on essential activities to ensure customer satisfaction account renewal and account growth - Develop and share best practices with a team of recruiters to continually improve the quality effectiveness and efficiency of our processes - Drive upgrade revenue through increased product adoption and increased usage - Device a strategy and execute plans to bring back customers who no longer use our services - Drive and deliver upsell cross-sell targets in the first two months of onboarding recent clients Requirements - Bachelor s degree and 8 Years of experience in a client servicing role - Should have handled Client Servicing roles in current and recent past roles preferably from Saas or tech company - Demonstrated ability and desire to work and excel in a fast-paced environment- Understanding of internet and web applications with a desire to learn new technologies ref updazz com

📌 Regional Customer Success Manager - Saas (8-12 Yrs) Gurgaon/gurugram (after-sales/customer Service)
🏢 HT Media - Hindustan Times Media(Shine.com)
📍 Gurugram