Job Title Aftersales Executive Department Customer Service Aftersales Location Sahibabad Ghaziabad Experience Required 6 Months to 2 Years Employment Type Full time Reporting To Aftersales- Manager Job Summary We are looking for a dedicated and customer-focused Aftersales Executive to join our team The successful candidate will be responsible for ensuring customer satisfaction post-purchase managing service and maintenance processes handling complaints and promoting aftersales products or services Key Responsibilities Act as the primary point of contact for customers after the sale has been completed Manage and follow up on customer service issues complaints or warranty claims to ensure timely resolution Coordinate with service teams technicians and parts departments to deliver a seamless aftersales experience Maintain records of service interactions repairs and customer feedback Promote and upsell service contracts extended warranties and accessories Monitor service performance metrics Ensure compliance with company policies service standards and warranty procedures Prepare and present aftersales reports to management Conduct customer satisfaction surveys and initiate improvement actions based on feedback Requirements Bachelor s degree in Business Administration Marketing Mechanical Engineering or related field Minimum 6 months of experience in aftersales customer service or a similar role Strong English communication and interpersonal skills Problem-solving attitude with a customer-first mindset Knowledge of CRM systems and service software is a plus Technical knowledge relevant to the product service offered is an advantage Job Type Full-time Pay 15 000 00 - 20 000 00 per month Work Location In person