Our Company Changing the world through digital experiences is what Adobe s all about We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences We re passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen We re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours Job Posting Title Program Manager - ICX India EMPLOYEE ROLE Individual Contributor Location Remote India Shift overlap of EMEA NA The Prospect We are seeking a dynamic and experienced Program Manager to be a part of a team of the ICX team ICX Integrated Customer Experience combines frontline Sales and Support for Adobe serving as the first point of contact for customers seeking assistance inquiries or opportunities to expand their footprint This role focuses on all customers from consumers to medium-sized businesses The successful candidate will drive operational program rigor to ensure we meet timelines and achieve business success This role requires aligning program needs with business outcomes in a collaborative environment You will be a trusted partner to cross-functional teams owning the execution of critical Adobe outcomes with value-based prioritization clear expectations and efficiency You will lead all aspects of the program s health drive progress and confidently present insights to executives We value curiosity a passion for learning and a growth mindset If you are dedicated to achieving goals and have a passion for project management and operational excellence we want to hear from you What You ll Do Operational Rigor Drive a culture of excellence and accountability ensuring all projects are delivered on time within scope and to the highest quality standards Anticipates Mitigate Risks Goes beyond status reporting to drive issues to resolution by anticipating risks and developing risk mitigation strategies Program Planning Develops program plans that are unique to each initiative and understands dependencies across functions to optimize the overall system and deliver the highest quality offerings Stakeholder Engagement Collaborate with cross-functional teams and key stakeholders to ensure seamless communication and coordination across all projects Strategic Alignment Ensure projects and initiatives are aligned with the company s strategic objectives and business outcomes Who You Are Leader Natural leader and facilitator driven organized and meticulous Adept at facilitating actions resolving conflicts and communicating at all levels Highly resourceful customer-focused and able to work independently under time constraints Thought Partner Demonstrates forward-thinking skills and the ability to be a strategic thought partner Team Focused Enjoys collaborating learning and empowering others cultivating a positive work setting Synthesizer Distills problems to their essence crystallizing team wisdom and making next steps clear Elegant Pays attention to detail ensuring well-designed and coherent efforts Reliable Develops a sense of reliability in outcomes timelines and goals Quality-focused Passionate about delivering high-quality sustainable systems Persistent Creative in solving problems and overcoming roadblocks What You Need to Succeed Experience in a Program Management or similar environment with sound understanding of project management methodologies and industry-standard processes Strong verbal presentation and written communication skills with the ability to advocate a course of action Ability to drive process improvements and champion a culture of operational excellence Strong analytical and problem-solving skills with a self-starter attitude with a bias to action Experience working across matrixed organizations to achieve common goals initiatives and drive growth Adobe is proud to be an Equal Employment Opportunity employer We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law Learn more Adobe aims to make Adobe com accessible to any and all users If you have a disability or special need that requires accommodation to navigate our website or complete the application process email accommodations adobe com or call (phone hidden)