The Duty Manager is responsible for overseeing hotel operations during their shift ensuring guest satisfaction handling complaints coordinating between departments and maintaining high standards of service and safety The role serves as the in-charge manager in the absence of senior management ensuring smooth and efficient hotel functioning Key Responsibilities Supervise daily operations across departments to ensure smooth functioning Act as the point of contact for all guest queries complaints or emergencies and resolve them promptly and professionally Conduct regular property walks to ensure cleanliness safety and maintenance standards are upheld Monitor guest arrivals and departures ensuring special requests and VIP arrangements are executed efficiently Support front office operations during peak hours and assist with check-in out processes Coordinate with Housekeeping Maintenance Food Beverage and Security departments for seamless operations Ensure all guest incidents or irregularities are logged in the Duty Manager logbook and reported to senior management if necessary Conduct briefings with staff at the beginning and end of shifts to ensure proper handover Monitor and manage inventory levels for essential supplies and amenities Ensure adherence to company policies SOPs and statutory compliance Handle any emergency situations such as fire alarms medical incidents or guest disputes following standard procedures Required Skills Qualifications Graduate Diploma in Hotel Management or related field Minimum 2-4 years of experience in a supervisory or front office role previous experience as Duty Manager is an advantage Excellent communication and interpersonal skills Strong leadership and problem-solving abilities Working knowledge of hotel management software e g IDS Opera or equivalent Ability to remain calm and act quickly in a high-pressure setting Willing to work in rotational shifts including weekends and holidays Desirable Attributes Guest-oriented mindset with a strong sense of hospitality Proactive and hands-on approach Team player with strong organizational skills Attention to detail and ability to multitask Job Type Full-time Pay 35 000 00 - 40 000 00 per month Benefits Food provided Health insurance Paid sick time Schedule Day shift Morning shift Night shift Rotational shift Supplemental Pay Performance bonus Yearly bonus Work Location In person

📌 Hotel Duty Manager (Karnataka)
🏢 Royal Orchid Central
📍 Karnataka