Job Title E-Commerce Customer Service Executive Company A Wooden Story Location Vadodara Gujarat Job Type Full-time Salary 12 000 - 20 000 per month Experience Fresher 2-3 years in this field Responsibilities Handle customer inquiries and complaints via phone email and in-person Assist customers with product information order status and after-sales service Maintain detailed records of customer interactions comments and complaints Process orders forms applications and requests Ensure customer satisfaction by providing professional and efficient service Coordinate with the production team to ensure timely delivery of products Update customer information in the customer service database during and after each interaction Manage and update product listings on Website Develop and curate high-quality content for various social media platforms including Facebook Instagram Plan and schedule posts using social media management tools Monitor social media channels for comments messages and mentions Engage with followers respond to inquiries and manage community interactions Track and analyze social media performance metrics Prepare reports on campaign effectiveness and audience engagement Requirements Bachelor s degree in Business Administration Marketing or a related field is preferred Excellent communication skills in English and Hindi Basic computer skills including MS Office Goggle Sheet Patience and problem-solving skills Ability to work in a fast-paced environment and handle multiple tasks efficiently Good organizational skills and attention to detail Benefits Competitive salary within the range of 12 000 - 20 000 per month Opportunity to work in a friendly and supportive environment Growth opportunities and development opportunities Training and development programs Ability to work independently and as part of a team Job Types Full-time Fresher Pay 12 000 00 - 20 000 00 per month Benefits Paid sick time Experience E-commerce 1 year Preferred total work 1 year Preferred Work Location In person

📌 E-commerce/customer Service Executive (Gujarat)
🏢 A Wooden Story
📍 Gujarat