Summary Drive the identification of new topics development implementation internal alignment and continuous improvement of global standards end-to-end processes and training strategies related to External Expert Engagement EEE Reporting into the Senior Director EEE Excellence this role ensures policies procedures and engagement models are documented and consistently aligned with Novartis compliance requirements and business needs across Global and International Medical Affairs Lead the creation of scalable training and knowledge management solutions to build capabilities across stakeholders and support audit-readiness operational excellence and process adoption enterprise-wide Major accountabilities Standards Process Governance Maintain and update enterprise-wide standards guidelines and processes for external expert engagement ensuring alignment with legal regulatory and internal compliance requirements Provide input and maintain in cooperation with legal and compliance policies standards and guidelines to ensure solid ground rules and clear roles and responsibilities for HCP and HCO engagements Translate policies into clear practical processes and role-based responsibilities RACI enabling operational efficiency and cross-functional clarity Contribute to governance forums and audits by ensuring documented process adherence and improvements are in place Stay at the HCP and HCO transparency forefront to ensure accurate and complete reporting of figures in Business Solutions remit Establish an integrated governance plan around observations periodic reviews stakeholder alignment updates and communication training Training Knowledge Management Design and manage global training content and delivery strategy for GMA IMA EEE stakeholders including onboarding programs systems training and process refreshers Oversee the creation of toolkits job aids FAQs and training modules in collaboration with internal teams and external vendors Deliver training sessions and support localization or business unit adaptation as needed Drive a culture of continuous learning and readiness by capturing feedback and iterating learning solutions Operational Excellence Process Improvement Collaborate with colleagues and stakeholders to identify areas of improvement in engagement workflows and user experience where relevant ensure country and user feedback is obtained and integrated Ensure training and documentation support business process changes and enhancements Monitor process adherence through internal metrics and contribute to audit support and CAPA implementation where applicable Cross-Functional Collaboration Serve as a key partner to Operations Legal Compliance Governance and IT Systems teams to align training and standards with execution and systems functionality Ensure that process and training components are consistently integrated into enterprise programs and change initiatives Key performance indicators adherence to updated standards and process documentation Timeliness and reach of training programs stakeholder training satisfaction System usability scores and issue resolution metrics On-time delivery of regulatory reports and audit preparedness Implementation rate of process or system improvement initiatives Minimum Requirements Education Master s degree in Life Sciences Business Legal or a related discipline Additional certifications in process excellence training or digital systems e g Lean Agile Lean Six Sigma are a plus Languages Excellent English language skills Experience Professional Requirement Minimum of 6 years of experience in Health Care compliance in a multinational company Excellent organizational and project management skills Outstanding problem-solving abilities Sound experience in pharmaceutical compliance governance environment Excellent communication interpersonal and presentation skills External vendor management experience Change management skills to sustain a culture of high ethical standards and compliance Strong tolerance for ambiguity willingness to adapt willing to speak-up and challenge Experience in developing effective working relationships with internal and external stakeholders Organizational awareness including experience working cross-functionally and in global teams Other competencies Well-structured detail-oriented diligent diplomatic honest accountable strong negotiation skills stress-resistant ability to build strong relationships and networks Other competencies Well-structured detail-oriented diligent diplomatic honest accountable strong negotiation skills stress-resistant ability to build robust relationships and networks Skills Desired Agility Agility Clinical Practices Cross-Functional Collaboration Data Analysis Drug Development Employee Development Healthcare Sector Understanding Health Sciences Influencing Skills Innovation Inspirational Leadership Integrated Evidence Generation Medical Affairs Medical Communication Medical Education Patient Care People Management Pharmaceutics Priority Disease Areas Expertise Product Launches Product Strategy Real World Evidence RWE Regulatory Compliance Research Methodologies 4 more

📌 Director Eee Excellence - Standards, Process And Training (Hyderabad)
🏢 Novartis
📍 Hyderabad