Aegan Technologies Hiring for Team Leader Location Bangalore Experience Minimum 5 years in International Inbound Voice Process Responsibilities Lead and manage the Quality Assurance QA team for the international inbound voice process Monitor call quality evaluate performance and ensure adherence to client and process standards Provide coaching feedback and performance improvement plans for agents Conduct regular audits root-cause analysis and identify trends affecting quality Develop and implement quality improvement strategies to enhance customer experience Required Skills Qualifications Minimum of 5 years experience in an International Inbound Voice Process Must be currently designated as a Team Lead Quality Strong knowledge of quality frameworks e g COPC Six Sigma basics - preferred Excellent communication coaching and analytical skills Interested candidates can send the Resume Harshini aegan-global com Or Whatsapp (phone hidden) Job Type Full time Work Location In person

📌 Team Leader -bangalore (Karnataka)
🏢 Aegan Technologies Private
📍 Karnataka