Job Summary of Retail Executive:

The Retail Executive is responsible for Managing day - to - day Counter operations , Ensuring Excellent

customer service, Driving Retail Sales and achieving business targets while maintaining operation

efficiency.

Key Responsibilities:-

Maintain booking hygiene at the Retail Counter, ensuring accurate and timely data entry.

Handle cash transaction, Maintain cash register, and follow billing procedures, Daily timely cash

deposition.

Assist walk-in customers with booking queries, Service selection and pricing information.

Promote Retail Value Added Service ( VAS ) & Ensuring packaging is offered to every walk-in customers.

Generate Retail Sales leads by connecting with customers through various mode of communication(I.e

whats app, SMS Campaign, Tele-Calling ,



Referral Programs ).

Promoting MyDTDC App -based Digital booking ( QR code at Counter)

Participate in corporate-driven activities, campaigns, and projects, Drive business growth through BTL

(Below The Line) and catchment area activities.

Ensure monthly, Quarterly & Yearly assigned target achievements.

Handling customer escalation and coordinate with First Mile (FM ) & Last Mile (LM ) teams for

resolution.

Ensure high standards of customer experience to encourage repeat walk-ins & Positive Ratings.

Interested candidate may send resume : [email protected]

📌 Retail Executive (Mumbai)
🏢 Dtdc Express
📍 Mumbai