Position Trainer for international BPO Location Kirti Nagar West delhi Shift timings 4 30 am to 1 30 pm Australian process every Saturday half day Pick up Cabs provided One time meal provided Key Responsibilities Training Delivery Conducting training sessions for new hires and existing employees on various aspects of the job such as process procedures customer service protocols and communication skills Curriculum Development Creating and updating training materials including presentations workbooks and online resources Performance Assessment Evaluating trainee performance through assessments quizzes and call monitoring to identify areas for improvement and provide targeted feedback Process Expertise Developing a deep understanding of the specific processes and requirements of the international BPO operations to effectively train employees Voice and Accent Training Providing specialized training on voice modulation pronunciation and accent neutralization to ensure clear and effective communication with international clients Client Interaction Understanding the specific needs and requirements of international clients and tailoring training programs accordingly Continuous Improvement Staying updated on industry trends best practices and changes in processes to continuously improve training programs and employee performance Reporting and Documentation Maintaining records of training sessions trainee progress and performance assessments Skills and Qualifications Excellent Communication Skills Strong verbal and written communication skills are essential for delivering effective training sessions and providing constructive feedback Training Experience Prior experience in designing and delivering training programs preferably in a BPO or customer service environment Process Knowledge A solid understanding of BPO processes and workflows particularly those related to international operations Soft Skills Proficiency in areas like communication active listening problem-solving and cultural sensitivity Analytical and Problem-Solving Skills The ability to analyze performance data identify areas of improvement and develop targeted training interventions Adaptability and Flexibility The capacity to adjust training approaches and materials to meet the specific needs of different trainees and international clients TEAM HR VISION TECH shweta visiontech03 gmail com (phone hidden) Job Type Full-time Pay 30 000 00 - 32 000 00 per month Perks Food provided Provident Fund Language English Required Work Location In person

📌 Trainer Required In International Bpo West Delhi (New Delhi)
🏢 Vision tech
📍 New Delhi