Job Title Service Coordinator Location Chennai Job Type Full time Department Radiology Preferably Male candidate Willing to travel Job Summary The Service Coordinator is responsible for efficiently managing service operations ensuring timely scheduling coordination and communication between customers and service teams The role requires strong organizational skills attention to detail and excellent customer service to support smooth service delivery and operational efficiency Key Responsibilities Handle correspondence including emails letters packages and phone calls Create and update databases and records for financial information personnel and other data Coordinate with service technicians customers and other departments to ensure smooth service execution Processes incoming orders inquiries and or requests regarding products and or services Performs order management for assigned customers manages and files clients information in the information system Maintain accurate service records including job details customer interactions and service history Identify and evaluate tender opportunities relevant to the company s business Analyze tender requirements and ensure compliance with terms and conditions Prepare and submit tender documents ensuring accuracy completeness and adherence to deadlines Maintain and update records of tenders bids and submissions Monitor and follow up on pending service requests to ensure resolution within agreed timelines Handle customer inquiries complaints and escalations professionally and efficiently Ensure compliance with company policies industry standards and safety regulations Prepare reports on service performance customer feedback and operational efficiency Assist in inventory and spare parts management related to service operations Support the development and implementation of service process improvements Qualifications Requirements Bachelor s degree or diploma in Business Administration Engineering or a related field Excellent communication and interpersonal skills Proficiency in MS Office and service management software Ability to support complex projects and determine the critical path to improve timely performance is essential You have good presentation skills in the customer environment and you show team orientation communication skills and customer orientation Experience in medical device or healthcare preferred Previous experience in service coordination customer service or related roles is preferred Strong organizational and multitasking skills with attention to detail Ability to work under pressure and handle multiple priorities efficiently Knowledge of industry-specific service processes is an added advantage Key Competencies Strong customer service orientation Team collaboration and adaptability Time management and prioritization skills Attention to detail and accuracy Job Type Permanent Pay 9 980 46 - 25 000 00 per month Benefits Health insurance Provident Fund Work from home Work Location In person

📌 Service Cordinator (Tamil Nadu)
🏢 HELYXON Healthcare Solutions
📍 Tamil Nadu