Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Domain Trainee - O2C Accounts Receivable We are looking for someone with deep understanding of entire order to cash process In this role you will be expected to work on strict deadlines in a fairly high pressure business workplace while being a great teammate Responsibilities Work closely with external and internal parties to identify and manage customer payment discrepancies collection disputes and cash flow Provide customer service support as it pertains to Insurance premium collections resolution of disputes aged items as well as any other communication reconciliation queries Review monthly payments and transfers due to Brokers inter-company settlements and other stakeholders Partner with external and internal customers to identify and make process improvement recommendations and address any audit compliance concerns Work closely with Finance IT and other stakeholders in the development of future reports systems and workflows Maintain positive customer service relationships with Brokers Policy Holders and various external and internal customers Qualifications we seek in you Minimum Qualification Completion of College diploma University degree in Business Administration Accounting or another relevant field Meaningful experience in Order to Cash Previous experience in insurance and products is highly desired Preferred Qualifications Excellent Knowledge in Collections and Cash Applications Good oral written communication skills excellent customer relationship building skills strong interpersonal and leadership skills proven ability to analyze and problem seek ability to detail plan market and execute programs Selection Process Initial Phone Video Interview A preliminary interview to assess their skills experience and cultural fit for the Role Client Interview An interview between the client and the shortlisted candidates The client interview may focus on specific aspects that are important to the client such as experience domain knowledge or client-facing skills Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training JobDomain Trainee Primary LocationIndia-Jaipur ScheduleFull-time Education LevelBachelor s Graduation Equivalent Job PostingJul 29 2025 5 15 26 AM Unposting DateOngoing Master Skills ListOperations Job CategoryFull Time