07 Aug
|
Cordelia Cruises
|
Mumbai
07 Aug
Cordelia Cruises
Mumbai
Roles and Responsibilities :
- Conduct regular audits to ensure compliance with company policies and procedures.
- Provide coaching, mentoring, and feedback to team members on quality standards and best practices.
- Analyze customer satisfaction data to identify areas for improvement in the call center operations.
- Develop and implement process improvements to enhance customer experience.
Job Requirements :
- 3-6 years of experience in a BPO or call center environment.
- Solid understanding of auditing, compliance, coaching, mentoring, TNA (Training Needs Analysis), TNI (Training Needs Identification).
- Excellent customer focus skills with ability to analyze customer satisfaction data.
📌 Training and Quality Analyst (Mumbai)
🏢 Cordelia Cruises
📍 Mumbai