Job Title: Customer Support Associate- Health Claims
Job location: Sector-3, Noida
Insurance Samadhan: India's Most Trusted Platform for Resolving Insurance Complaints
Responsibilities:
- Support the onboarding and activation of agents, brokers, and intermediaries through internal communication, documentation, and coordination.
- Build and nurture strong relationships with insurance partners via regular virtual check- ins, calls, and data-driven insights.
- Maintain ongoing coordination with both new and existing agents to ensure timely and accurate registration of insurance claim cases.
- Monitor and maintain a centralized database of agent/broker performance, complaints, and feedback to help drive improvements and retention.
- Act as a liaison between internal teams (claims, tech, support) and external partners for resolution of issues, especially insurance claim complaints.
- Review and log claim complaints received from agents, ensuring documentation is complete and escalations are routed to the relevant teams promptly.
- Identify internal process bottlenecks affecting agent satisfaction or onboarding timelines and suggest improvements.
- Collaborate on internal campaigns, training, and communication initiatives aimed at improving agent engagement and productivity.
Requirements:
- Minimum of 2 years of experience in business development, account management, agency channel or a similar role within the insurance industry.
- Robust understanding of insurance products, policies, and industry practices.
- Proven track record in building and maintaining relationships with agents, brokers, or intermediaries.
- Excellent communication and interpersonal skills, with the ability to effectively engage and negotiate with diverse stakeholders.
- Demonstrated ability to identify opportunities, think strategically, and implement effective business development strategies.
- Strong problem-solving skills and the ability to handle and resolve claim complaints efficiently.
Apply
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📌 Customer Support Associate- Health Claims (Noida)
🏢 Fastsurance Consultants
📍 Noida