About the Role

The Front Office Manager is responsible for managing the front office operations of the Antara Senior Living Community, ensuring a warm, professional, and seamless experience for residents, families, visitors, and other stakeholders. The role involves supervising the front office team, maintaining high service standards, coordinating with internal departments, and ensuring smooth day-to-day operations.

Key Responsibilities

- Manage the overall functioning of the front office and reception area.
- Ensure a warm, courteous, and professional experience for residents, visitors, and guests.
- Supervise and mentor the front office executives, receptionists, and concierge staff.
- Handle resident and visitor queries, requests, and complaints, ensuring timely resolution.
- Coordinate with housekeeping, maintenance, security, nursing, dining, and other departments to ensure seamless service delivery.
- Maintain resident records, visitor logs, and other front office documentation.
- Monitor telephone operations, emails, courier management, and reception activities.
- Ensure adherence to standard operating procedures (SOPs), quality standards, and safety protocols.
- Manage room keys, access cards, visitor passes, and reception assets.
- Prepare daily, weekly,



and monthly operational reports.
- Assist in resident onboarding, move-in and move-out coordination.
- Support community events and resident engagement activities.
- Ensure the reception and lobby areas are well-maintained and reflect Antara's hospitality standards.
- Drive service excellence and continuously improve the resident experience.

Desired Candidate Profile

- Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
- 58 years of experience in front office or guest relations, with at least 2 years in a managerial role.
- Experience in hospitality, premium residential communities, healthcare, senior living, hotels, or luxury service environments will be preferred.
- Excellent communication and interpersonal skills.
- Strong leadership, problem-solving, and conflict-resolution abilities.
- Proficiency in MS Office and property management/front office systems.
- Customer-centric approach with a pleasant personality and skilled appearance.

Interested Candidates can share their resume on [email protected] or WhatsApp their resume on (phone hidden)

📌 Front Office Manager // Duty Manager Antara Senior Living - Noida 150 (Greater Noida)
🏢 Antara Senior Care
📍 Greater Noida