Job Title: Lead Retailer Ecosystem

Location: Gurgaon

Function: Product / Business / Retailer Ecosystem

Company: Airtel Payments Bank

Role Summary

We are seeking a highly motivated Lead – Retailer Ecosystem to drive the growth and management of Airtel Payments Bank’s Retailer and Distributor ecosystem. The role will be responsible for owning the end-to-end retailer and distributor lifecycle, including onboarding, activation, servicing, commission management, product enhancements, and ecosystem expansion. The individual will work closely with business, technology, operations, sales, distribution, compliance, legal, audit, and partner teams to deliver scalable, compliant, and seamless onboarding and servicing experiences while driving ecosystem adoption and business growth.

Key Responsibilities

- Own the end-to-end Retailer and Distributor ecosystem, including onboarding, activation, servicing, lifecycle management, commission constructs, and business growth initiatives.
- Design and optimize digital onboarding and servicing journeys for Retailers and Distributors across assisted and digital channels.
- Drive ecosystem growth through process enhancements, journey optimization, field-led adoption initiatives, and continuous improvement of onboarding quality.
- Define business requirements, prepare PRDs/BRDs, user stories, and manage end-to-end product implementation for onboarding and lifecycle enhancements.
- Manage commission-related product and process requirements, including commission setup, validations, visibility, governance, issue resolution, and ongoing improvements.
- Collaborate with technology, operations, sales, distribution,



compliance, legal, audit, finance, business leadership, and partner teams to deliver seamless customer and field experiences.
- Ensure compliance with KYC guidelines, RBI requirements, and internal regulatory policies across retailer and distributor onboarding and servicing journeys.
- Drive implementation of onboarding controls, validations, documentation requirements, consent flows, and process governance across the Retailer and Distributor ecosystem.
- Lead UAT, issue resolution, go-live readiness, and post-implementation monitoring for current launches and enhancements.
- Monitor onboarding performance, activation rates, rejection reasons, customer adoption, commission effectiveness, and key ecosystem metrics to drive continuous improvements.
- Partner with field teams to understand ground-level challenges and translate business requirements into scalable product and operational solutions.
- Demonstrate strong leadership by aligning cross-functional teams, influencing stakeholders, driving execution discipline, and ensuring timely delivery of strategic ecosystem initiatives.
- Prepare management updates, process documents, SOPs, trackers, and governance reports for leadership and key stakeholders.

Desired Skills & Experience





- Strong understanding of Retailer and Distributor ecosystems, field sales operations, assisted onboarding models, commissions, and banking distribution networks.
- Experience in Product Management, Business Operations, Retail Distribution, Fintech, Banking, Digital Onboarding, or Ecosystem Management domains.
- Strong knowledge of KYC guidelines, onboarding processes, documentation requirements, consent flows, and compliance-driven customer journeys.
- Proven leadership skills with the ability to manage complex initiatives, influence cross-functional stakeholders, drive decision-making, and lead teams through execution and change management.
- Experience in managing end-to-end product lifecycles including requirement gathering, BRDs, PRDs, user stories, UAT, implementation, and post-launch monitoring.
- Familiarity with API integrations, CRM platforms, onboarding applications, digital journeys, data analysis, Excel, Jira, dashboards, and reporting tools.
- Excellent stakeholder management, communication, analytical, problem-solving, and execution skills.

Qualifications

- Bachelor’s degree with MBA (Marketing, Finance, Operations, or related field preferred).
- 7–10 years of relevant experience in Banking, Payments, Fintech, Product Management, Business Operations, Retail Distribution, or Ecosystem Management.

Why Join Us?

Be part of a high-growth digital bank and build innovative onboarding, lifecycle, and commission solutions that empower Airtel Payments Bank’s Retailer and Distributor ecosystem across India.

📌 Product Lead - Retailer Vertical (Noida)
🏢 Airtel Payments Bank
📍 Noida