We are inviting applications for the role of Delivery leader -Insurance Operations Lead

In this role, You will be responsible for leading the business unit of more than 300 resources to its maximum potential. You are encouraged to drive team performance, ensuring daily service level metrics are met while maintaining a high level of accuracy, providing mentorship and development to your direct reports and meeting defined quality, customer experience and efficiency requirements.

Responsibilities

- Need Global Insurance experience with deep domain in P&C; Underwriting and Claims. 18+ years of experience, having managed multiple clients and or a large global multi geo, multi service line enterprise client.
- Most of our accounts have US, EU, UK and APAC mix, so understanding how to work in these different cultures and facing off with senior stakeholders across business and vendor management is key.
- PnL size of 12-15 M is a good minimum criterion. Must have 3rd party outsourcing experience, Captive is not preferred. Must be an experienced AVP/ Sr AVP (4+ yrs) or a lateral VP.
- Transformation and Value delivery beyond SLAs using data and tech is preferred and ideally experience should not be restricted to only Lean six sigma continuous improvement as a lever.
- Build impactful customer relationship; improve Net Promoter Score. maintain existing book of business and drive revenue growth.
- Drive transformation projects from operations, digital asset implementation,



standard methodologies' framework, case studies, benchmarking for making processes more efficient and effective
- Foresee risks, be proactive and predictive while developing mitigation plans
- Experience of participating and leading in new deal pursuit as domain/ delivery SME and setting up new transitions would be an advantage.

Qualifications we seek in you!

Minimum qualifications

- This will be Operating Leader position in Insurance Vertical.
- Insurance and Reinsurance UW, Claims and Technical accounting experience.
- Ability to prioritize and manage effectively across many competing and concurrent tasks
- Ability to manage multiple geographies and understand the cultural nuances
- Ability to manage through indirect authority and matrixed organization structures.
- Robust negotiation, facilitation and influencing and consensus building skills
- Exception verbal and written communication and Presentation skills. Should be able to prepare and present independently & confidently to senior leadership within GENPACT and Client organization
- Ability to work with all levels of the organization
- The Individual should have exposure/experience to systematically evaluate business opportunities, the ambitious attitude to build on existing capabilities
- Leverage lean six sigma framework to drive continuous performance improvement

Preferred qualifications

- Masters in any stream except technical

📌 Delivery Leader - Insurance (Noida)
🏢 Genpact
📍 Noida