Assign leads, queries of clients to respective teams to different locations as per client comfortability
After distribution of queries, taking their follow ups from sales managers.
At the end of the month preparing conversion reports source wise and aggregate.
Details of all existing appointments to be shared in group. Follow ups from related clinics whether treatment is done or not.
Post treatment calls for feedback. Coordinate with Doctors or sales counsellors regarding feedback concern.
Making one-to-one connections with clients by listening to them patiently.
Payment confirmation and arising and sharing invoices with the customer.
Making sure the customer database is correctly segmented for targeted marketing activities
Collaborating with other departments ensures the CRM strategy works well for every aspect
of the business.
Keeping customers updated on the latest products in order to increase sales.
Requirements
The ability to meet tight deadlines and outstanding time management skills.
Excellent communication skills as you must speak with clients, employees, and
customers.
Willing to work in a fast-paced setting and be focused under pressure
Must be proficient at follow-ups and team coordination.
Comfortable with all Microsoft applications - good knowledge of MS-Excel, Google Sheets
Maintain a positive attitude focused on customer satisfaction.