Role & Responsibilities

Guest Handling: Greet, check-in/check-out guests, handle reservations, and ensure a smooth front office experience.

Operations: Manage front desk, phone calls, emails, billing, and room allotments across all shifts including day / night.

Issue Resolution: Handle guest complaints, requests, and coordinate with housekeeping, F&B;, and maintenance for quick resolution.

Team Coordination: Supervise front office staff, assign duties, and ensure SOPs are followed during the shift.

Documentation: Maintain visitor logs, MIS reports, shift handover reports, and cash/receipt records.

Compliance: Follow company policies, safety protocols, and ensure proper grooming and conduct of the team.

Upselling: Promote services, room upgrades, and facilities to maximize revenue.

Preferred Candidate Profile

Education: Graduate. Diploma/Degree in Hotel Management preferred.





Experience: 3-5 years in front office/hotel operations. Experience in clinics/healthcare/hospitality is a plus.

Skills: Excellent communication in English & Hindi, guest handling, PMS software knowledge, MS Office.

Traits: Polite, presentable, problem-solving attitude, ability to work in shifts including nights/weekends.

Others: Good grooming, customer service orientation, and ability to handle pressure.

Perks and Benefits

Compensation: Competitive salary + Extra Perks

Growth: Career growth to Front Office Manager/Operations Manager

Learning: Training on PMS, customer service, and hospitality standards

Work Workplace: Professional, team-oriented workplace

📌 Duty Manager (New Delhi)
🏢 Vibe House Hospitality
📍 New Delhi