Skill required: Quality Checks - Operational Audit Compliance

Designation: Quality Assurance Specialist

Qualifications:Any Graduation

Years of Experience:7 to 11 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

What would you do
"We are looking for a detail-driven and process-savvy Quality Assurance Control Specialist to ensure operational excellence across all service lines, including customer support, escalation handling, project support, and program maintenance. This role is responsible for monitoring performance, identifying deviations from quality standards, ensuring adherence to client SOPs, and driving continuous improvement in both delivery and process outcomes.As a Quality Assurance Control Specialist, you will act as the gatekeeper of quality across the entire service lifecycle. You will review operational outputs, monitor processes, identify gaps or inefficiencies, and ensure that all activities meet predefined quality standards and client expectations. This role demands a solid understanding of workflows, exceptional attention to detail, and the ability to balance compliance with operational flexibility. Your work directly contributes to sustaining client trust and internal accountability."

What are we looking for
"Experience24 years in quality assurance, quality control, or service delivery audit rolesPrior experience in auditing support functions, escalations, or program processesFamiliarity with standard QA practices, error tracking,



and process complianceSoft SkillsHigh attention to detail and commitment to accuracyStrong analytical skills and the ability to identify root causes of quality lapsesObjective decision-making and the confidence to flag quality risksGood written and verbal communication for reporting and stakeholder feedbackSkill Name Proficiency Level Audit process knowledgeAdvancedCompliance evaluationProficient Cross-functional scalabilityAdvanced English language competency Master Shareholder communications Proficient Framework creation and documentation Proficient"

Roles and Responsibilities: "Quality Oversight Across FunctionsMonitor and audit service delivery quality across support cases, escalations, project deliverables, and maintenance activitiesAssess whether actions taken align with operational guidelines and quality standardsReview documentation for completeness, accuracy, and complianceProcess Compliance SOP AdherenceEnsure all workflows strictly follow the clients standard operating procedures (SOPs)Flag inconsistencies, non-compliance, or deviations in handling cases, requests, or reviewsSupport teams in interpreting and applying SOPs correctly in complex or edge casesQuality Reporting InsightsGenerate regular quality performance reports with actionable insights and recommendationsTrack metrics like error rate, compliance score, corrective actions taken, and re-audit ratesPartner with operations leads to implement quality improvement plansAbility to identify patterns, causes of failure, and recommend preventive actions, create CAPA, RACI, RCATraining Feedback LoopShare quality trends and error insights with relevant teams to drive awareness and learningContribute to refresher trainings and onboarding materials based on recurring quality issuesSupport calibration sessions to maintain consistency in quality standards across reviewers"
QualificationAny Graduation

📌 Quality Assurance Specialist-Messaging (Hyderabad)
🏢 Accenture
📍 Hyderabad