Job Summary

You will design, create, and maintain enablement content that helps our Customer Experience teams learn faster, work smarter, and support customers with confidence. This is an individual contributor role focused on producing high-quality, structured content at scale for internal teams and in support of external customer resources.

You ll partner closely with Enablement, Support, Customer Success, Product, and other subject matter experts to translate complex processes, product updates, and best practices into explicit, usable resources. Your work will ensure enablement content is easy to find, easy to understand, and optimized for modern delivery through SharePoint and AI-assisted experiences like Copilot.

This role is ideal for someone who enjoys creating documentation and bringing order and clarity to evolving information.

Responsibilities

- Create and maintain enablement content including process documentation, internal playbooks, how-to guides, walkthroughs, and best practices
- Maintain process documentation in Sharepoint, ensuring content is clear, consistent, and easy to navigate
- Create supporting visuals such as screenshots and short videos when helpful for learning and clarity
- Create and maintain templates for documentation standards




- Translate product and release updates into practical guidance for Support and Customer Success teams
- Apply instructional design principles to ensure content is actionable, scannable, and aligned to how teams learn and work
- Structure content for discoverability and reuse, including consistent terminology, templates, metadata, and formatting to support Copilot and search experiences
- Partner with subject matter experts to turn expertise into clear, learning focused resources
- Collaborate with Enablement leadership and CX stakeholders to prioritize content needs and manage multiple workstreams effectively

What You ll Bring
- 5+ years in customer success, L&D;, or a content heavy role
- Proven ability to create clear, practical enablement content
- Proficiency with Sharepoint, knowledge bases, or LMS platforms
- Excellent written English
- Experience designing AI driven training solutions
- Able to collaborate with global teams (partial US overlap)
- Creative, strategic, and customer-centric mindset
- Comfort designing for multiple modalities: written, video, self-paced, AI-assisted

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Enablement Specialist (Hyderabad)
🏢 Blackbaud
📍 Hyderabad