Contact customers listed in the recovery database to discuss and arrange the payment of overdue amounts.
Conduct follow-up calls as necessary to ensure payments are received within agreed timelines.
2. Route Planning and Execution:
Coordinate with fellow agents and the operations manager to plan and optimize daily recovery routes.
Visit customers' locations to discuss overdue payments or recover assets as required.
3. Standard Operating Procedures (S.O.P.) Compliance:
Adhere to the established Standard Operating Procedures (S.O.P.) and operate within the defined limits to handle recovery processes effectively.
Ensure all actions taken are documented and reported in line with company policies.
4. On-Site Recovery Operations:
Independently visit defaulters to negotiate payments or recover vehicles as per company
guidelines.
Handle on-site interactions with professionalism to maintain customer relationships and the company's reputation.
5. Deadline Management:
Work diligently to meet deadlines set by the operations manager for recovering payments and assets.
Report progress and any challenges faced to the manager in a timely manner.
6. Interpersonal Skills:
Exhibit strong interpersonal skills to build rapport with customers and manage interactions positively.
Maintain a calm and qualified demeanor, even in difficult or high-pressure situations.