Business Analytics Expert (WFMaaS)

Location: Hyderabad
CTC: Up to 16 LPA (Including 20% Variable)
Shift: Rotational Shift
Work Mode: Work from Office

Job Summary

We are looking for a highly analytical Business Analytics Expert (WFMaaS) to support Workforce Management and Contact Center Operations through data-driven insights. The ideal candidate should have strong expertise in Business Intelligence, Workforce Analytics, dashboard development, reporting automation, and Microsoft Power Platform, enabling strategic decision-making across business functions.

Key Responsibilities

- Analyze operational and workforce data to identify trends, risks, and business opportunities.
- Design, develop, and maintain interactive dashboards, KPI scorecards, and executive reports using Power BI and other BI tools.
- Develop SQL queries, ETL workflows, and reporting automation solutions.
- Build workforce analytics, forecasting models, and predictive analytics solutions.
- Perform deep-dive analysis and Root Cause Analysis (RCA) to provide actionable business recommendations.
- Partner with Operations, WFM, Finance, HR, and Business stakeholders to support strategic and operational decision-making.
- Utilize Microsoft Forms, Power Apps, and Power Automate to streamline data collection and automate business processes.
- Ensure data quality, governance, and reporting accuracy across all analytics deliverables.
- Support continuous improvement initiatives through automation and process optimization.




- Present analytical findings and recommendations to business leaders and stakeholders.

Eligibility

- Bachelor's degree in Data Science, Business Analytics, Statistics, Applied Mathematics, or a related quantitative field (preferred). Equivalent professional experience will also be considered.
- Minimum 5+ years of experience in Business Analytics, Workforce Analytics, Business Intelligence, Data Analytics, or Contact Center Analytics.
- Solid knowledge of Statistical Analysis, Predictive Analytics, Data Modeling, and Workforce Analytics.
- Hands-on experience with SQL, Python, R, and analytics platforms such as Alteryx, KNIME, or similar tools.
- Strong expertise in Power BI, Tableau, or other data visualization tools.
- Mandatory experience with Microsoft Forms and Microsoft Power Platform (Power BI, Power Apps, and/or Power Automate).
- Experience with ETL processes, dashboard development, KPI reporting, reporting automation, and data visualization.
- Good understanding of Contact Center Operations, Workforce Management (WFM), Forecasting, Capacity Planning, Scheduling, and Real-Time Operations.
- Strong analytical, problem-solving, communication, and stakeholder management skills.
- Ability to translate business requirements into data-driven insights and actionable recommendations.

Mandatory Requirements

- Hyderabad Local Candidates Only
- Immediate Joiners Only

Apply Now

Email: [email protected]

WhatsApp: (phone hidden)

📌 Business Analytics Expert (WFMaaS) (Hyderabad)
🏢 AXIS SERVICES
📍 Hyderabad