- What you own Major surfaces of the autonomous engine, across post-purchase: Delivery promise carrier choice: ship method and promise date set per order.
- Returns exchanges: options per customer, risky returns screened, refunds nudged to exchanges.
- Issue response: apology, coupon, or a live agent, decided case by case.
- Reviews, referrals offers: who gets asked what, on every tracking page.
- Carrier dollars: refund recovery, working purely for the merchant.
- The core problem isn
- t building another dashboard that waits for a human.
- s defining how the engine decides and acts on its own, and making merchants trust it enough to take their hands off the wheel.
- ll also help drive the roadmap: converting the install base from tools to the engine, moving upmarket, and sequencing what gets automated next.
- Where the lines are drawn You
- re partnered with a Technical PM who owns the deep-technical layer (carrier APIs, refund-eligibility rules, audit logic, pipelines). not your scope.
- You own the what and why : what the engine should decide and toward what outcome, how autonomy earns trust,



and what
- looks like in the numbers.
- They own the ll thrive here if you Have 3+ years in product, owning something end to end. We weight judgment and an AI-native outlook over tenure: this is a recent problem with no veterans, and fresh thinking beats entrenched dashboard and workflow instincts.
- Think in decisions, states, and metrics moved, and are happy a partner owns the technical internals so you can own strategy.
- Have a feel for autonomy and trust as a product problem.
- Exposure to AI/agentic products or decisioning systems is a plus.
- Know B2B SaaS for e-commerce, retail, or 3PLs, and design for both the merchant and their anxious shopper.
- Communicate crisply enough to align founders, engineering, CX, and a skeptical enterprise buyer on one roadmap.
- Measure yourself in outcomes: WISMO tickets gone (we
- ve hit 30%+), returns hours reclaimed (95%), shipping spend recovered (up to 20%).

📌 Senior Domestic IT Recruiter/ Lead (Hyderabad)
🏢 Hanker Systems (india)
📍 Hyderabad