A ServiceNow Software Asset Management (SAM) Skilled Developer responsible for the technical implementation and optimization of software license lifecycles

This role specifically requires deep technical knowledge of Publisher Packs and Procurement integration via the Shopping Cart/Shopping Hub Additional Job Description Preferred Experience SAM Pro Implementation: Design and configure the ServiceNow SAM Pro module, including entitlements, software models, and discovery patterns

Tier-1 Publisher Management: Utilize and customize specialized Publisher Packs to manage complex licensing for: Microsoft: Managing Office 365 SaaS consumption, SQL Server core-based licensing, and Windows Server infrastructure reports

Oracle: Configuring database cluster views, managing Oracle-specific reconciliation, and generating Effective License Position (ELP) reports

IBM: Integrating with IBM License Metric Tool (ILMT) to track PVU-based licensing and ensuring compliance for IBM software products

Shopping Cart Procurement: Integrate SAM with the ServiceNow Shopping Hub and Service Catalog to automate software requests

Develop workflows that automate license reclamation and software deployment upon catalog approval





Configure the Asset Management-Procurement Integration to automate entitlement creation from purchase orders

Optimization Compliance: Develop dashboards and automated "reclamation candidates" to identify underutilized software for cost savings

ServiceNow Expertise: Proficiency in JavaScript (ServiceNow API), Business Rules, Script Includes, and Flow Designer

Integrations: Experience with REST/SOAP APIs and Integration Hub to connect with external vendor portals and inventory tools

Data Management: Skilled in using Transform Maps and Data Loads to ingest bulk entitlement data from legacy systems

Certifications: Typically requires ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS-SAM)

Direct experience with SaaS License Management for cloud-based vendors

Knowledge of ITIL v4 frameworks, particularly Service Request and Asset Management

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Lead I - Enterprise Solutions (Thiruvananthapuram)
🏢 UST
📍 Thiruvananthapuram