Responsibilities :

- Receiving customer complaints through phone, mails & website.
- Updating the complaints in the database, forwarding the complaints to concern store managers & their respective seniors.
- If complaints are critical or require any further clarification need to speak with the customers & store managers.
- Following up with the store manager or concerned department managers to ensure the complaints are resolved on a timely basis.
- Log, classify, follow-up and close all Customer Complaints / Queries in coordination with respective Store Team
- Active follow up with internal cross functional teams to resolve customer complaints
- Weekly / fortnightly / monthly customer complaints need to be reviewed & critical complaints need to be updated in the region wise

Requirement :

- 2-5 years experience in customer handling role
- Education Background – Graduation
- Excellent Written and Oral Communication Skills (Good command over English)
- Valuable understanding of MS Word and MS Excel
- JOB LOCATION : Tiffany Bldg, Hiranandani Estate, Thane (DMART Head Office)

Interested candidates can share their updated resumes on [email protected]

📌 Customer Care Assistant -DMART Head Office (Thane)
🏢 Dmart
📍 Thane