- Lead a team of customer service representatives to achieve targets and improve overall performance.
- Provide feedback, coaching, and guidance to team members to enhance their skills and knowledge.
- Develop strategies for attrition control, shrinkage control, and target achievement through effective team handling.
- Supervise teams to ensure timely completion of tasks and projects while maintaining high levels of quality.
Job Requirements :
- 5-8 years of experience in BPO/Call Centre industry with expertise in CSR roles.
- Robust leadership skills with ability to motivate teams towards achieving targets.
- Excellent communication skills with ability to provide constructive feedback effectively.
- Proven track record in controlling attrition rates and reducing shrinkage.
📌 Customer Service Team Lead (Gurugram)
🏢 Asap Staffing Solutions Delhi
📍 Gurugram
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