Job Description Service Manager

Position: Service Manager

Company: SkyyRider Electric Private Limited

Location: Bhubaneswar, Odisha

Department: Service & After-Sales

Employment Type: Full-Time

Experience: 36 Years

About the Role

SkyyRider Electric Private Limited is looking for a proactive and experienced Service Manager to lead and manage the company's after-sales service operations. The ideal candidate will be responsible for ensuring efficient workshop operations, delivering exceptional customer service, leading the service team, and maintaining high-quality standards in electric vehicle servicing.

Key Responsibilities

Manage and oversee the daily operations of the service center.

Lead, supervise, motivate, and evaluate the performance of service technicians and service advisors.

Ensure timely diagnosis, repair, servicing, and delivery of electric vehicles.

Maintain high standards of service quality, productivity, and customer satisfaction.

Handle customer complaints, escalations, and technical issues professionally.

Monitor workshop productivity, turnaround time (TAT), service efficiency, and key performance indicators (KPIs).

Coordinate with Spare Parts, Production, Logistics, and Technical teams for seamless service operations.

Manage warranty claims, service records, job cards, and service documentation accurately.

Ensure availability of tools, equipment, and workshop resources.

Develop and implement preventive maintenance schedules and continuous service improvement initiatives.

Analyze service data and prepare daily, weekly, and monthly MIS reports.

Ensure compliance with company policies, safety standards, and quality procedures.

Train, mentor,



and develop the service team to enhance technical and customer service capabilities.

Monitor inventory requirements for spare parts and coordinate timely procurement.

Support field service activities whenever required.

Required Qualifications

Diploma or B.Tech in Mechanical, Electrical, Automobile Engineering, or a related discipline.

3–6 years of relevant experience in automobile or electric vehicle service operations.

Experience in managing workshop operations and service teams is mandatory.

Required Skills

Strong leadership and people management skills.

Excellent communication skills in English and Hindi (spoken and written). Knowledge of Odia will be an added advantage.

Strong customer relationship and conflict resolution skills.

Sound knowledge of electric vehicle diagnostics, troubleshooting, and repair processes.

Experience in warranty management and service process implementation.

Proficiency in MS Office (Excel, Word, PowerPoint) and ERP/Service Management Software.

Strong analytical, reporting, and problem-solving abilities.

Ability to work under pressure and manage multiple priorities effectively.

Good planning, organizational, and decision-making skills.

Skilled attitude with a customer-first approach.

Preferred Candidate Profile

Experience in the Electric Vehicle (EV) industry will be preferred.

Ability to lead cross-functional teams and improve operational efficiency.

Strong understanding of workshop management, service quality, and customer satisfaction metrics.

Willingness to travel for service support and training when required.

Compensation & Benefits

Salary: 20,000 – 25,000 per month

Career growth opportunities in the rapidly growing EV industry.

Professional and collaborative work environment.

Performance-based growth opportunities.

📌 Service Manager (Bhubaneswar)
🏢 Skyy Rider Electric
📍 Bhubaneswar