- Supervise and coordinate daily operations activities to ensure efficiency and productivity.
- Develop and implement process improvements to increase quality and reduce costs.
- Manage and train a team of customer support representatives to achieve high levels of customer satisfaction.
- Analyze operational data to identify trends and areas for improvement.
- Collaborate with other departments to resolve issues and improve overall performance.
- Implement and maintain quality control measures to ensure consistency and excellence.
Job Requirements
- Proven experience in operations management, preferably in a customer service or BPO workplace.
- Strong leadership and communication skills are essential.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Excellent problem-solving and analytical skills are required.
- Experience with CRM software and teleperformance tools is preferred.
- A Bachelor's degree in any discipline is required.