Role & responsibilities

- Handle customer interactions through calls, emails, and chats in French and English.
- Provide accurate information and resolve customer queries efficiently.
- Translate and interpret business communications when required.
- Maintain high-quality customer service standards.
- Document customer interactions accurately in internal systems.
- Coordinate with internal teams to ensure timely issue resolution.
- Adhere to company policies, SLAs, and quality guidelines.

Eligibility Criteria

For Experienced Candidates

- Graduate in any discipline.
- 6-18 months of experience in a French language/customer support role.
- Minimum B2 Certification in French.
- Excellent verbal and written communication skills in French and English.

For Freshers

- Graduate in any discipline.
- C1 Certification preferred.
- Good command of English.

Required Skills

- Fluent in French (spoken and written).




- Strong English communication skills.
- Customer service orientation.
- Excellent interpersonal and problem-solving abilities.
- Attention to detail.
- Basic computer proficiency (MS Office, Email, CRM tools).
- Ability to work in rotational shifts.

Work Schedule

- Work Model: Work From Office (WFO)
- Shift: 24x7 Rotational Shifts
- Working Days: 5 Days a Week
- Weekly Off: Saturday & Sunday
- Both way Cabs

Preferred Candidate Profile

- Passionate about customer service and language support.
- Strong command of French with relevant certification.
- Flexible to work in a 24x7 rotational shift setting.
- Immediate joiners or candidates with short notice periods are preferred.

📌 French Language Specialist (Gurugram)
🏢 Expert Staffing Solutions New Delhi
📍 Gurugram