We are hiring for a Contact Centre, for a position of a Team Leader- Operations at Bhubneshwar location!
Profile : Team Leader - ops
Salary slab is up to - 4.5 LPA
Roles & Responsibilities:
- Lead, mentor, and motivate a team of Customer Service Associates to achieve performance goals.
- Monitor team performance and ensure KPIs, SLAs, quality, and productivity targets are consistently met.
- Conduct regular coaching sessions, feedback discussions, and performance reviews.
- Handle customer escalations and ensure timely resolution with a focus on customer satisfaction.
- Prepare and maintain daily, weekly, and monthly performance reports.
Interested candidates who meet the above criteria and can join immediately are encouraged to apply, For more details kindly connect : (phone hidden) (Fauzia).