The Role

To ensure a seamless transition, you must provide endpoint readiness guidance and risk assessments for migration waves and act as the escalation authority for complex device migration failures and root cause analysis. You will define and maintain runbooks for common remediation scenarios, including enrolment failures, compliance issues, and profile or application targeting problems. In this role, you will coordinate dependencies with Identity and Security teams regarding device trust and access controls, and support cutover events with rapid triage and stabilisation leadership. It is essential to maintain a known issues and fixes catalogue to reduce recurring defects through standard patterns. Additionally, you will provide validation criteria and evidence standards for endpoint readiness and post migration acceptance while supporting the Factory discipline leads by improving troubleshooting playbooks and telemetry standards. To track progress, you must provide reporting inputs on failure categories, remediation throughput, and readiness health metrics. Finally, you will align to one region and adjust working patterns to support regional cutovers.

Required Technical and Professional Experience:

- Delivered tenant to tenant endpoint migration work in production (Intune/Windows specialism mandatory).




- Deep Intune operational expertise and troubleshooting competence.
- Practical understanding of device join state and provisioning concepts relevant to tenant transitions.
- Proven ability to create runbooks, validation steps and known fix playbooks for repeatable execution.
- Willingness to align working hours to regional cutovers (early/late calls) and support extended hours when required.
- Strong documentation discipline and evidence first practices.
- Ability to coach engineers and improve delivery maturity at pace.

Preferred Technical and Qualified Experience:

- Experience with workstation/profile migration tooling (e.g., PowerSyncPro or equivalent) and hands on understanding of real world constraints.
- Microsoft certification alignment relevant to endpoint management (or equivalent experience).
- PowerShell scripting for diagnostics, readiness reporting and bulk remediation.
- Experience with large, globally distributed device estates and remote workforce constraints.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior TechnicalConsultant Scale Specialist Lead (Gurugram)
🏢 Kyndryl
📍 Gurugram