- Manage L1/L2 IT support operations for end users.
- Troubleshoot hardware, software, printer, network, and application issues.
- Administer Active Directory including user accounts, groups, password resets, and access management.
- Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
- Monitor antivirus compliance and endpoint security.
- Ensure timely OS updates, software patching, and system health.
- Support Microsoft Outlook, DMS, Oracle, and other business applications.
- Coordinate with OEMs and L3 support teams for issue resolution.
- Provide VIP and Executive IT support, including Video Conferencing setup and troubleshooting.
- Maintain IT asset records and documentation.
- Prepare Daily, Weekly, and Monthly MIS reports.
- Monitor SLA compliance and ensure timely incident resolution.
- Conduct user awareness sessions and provide technical guidance.
- Bachelors Degree in Computer Science, IT, or related field.
- Certifications like ITIL, Microsoft, CCNA, or MCSA will be an added advantage.




- Windows Desktop Laptop Administration
- Active Directory Group Policy
- Microsoft Outlook Office 365
- Hardware Software Troubleshooting
- Networking Fundamentals (LAN/WAN, TCP/IP, DNS, DHCP)
- Antivirus Endpoint Security
- Printer Peripheral Support
- IT Asset Management
- Incident Service Request Management
- Video Conferencing Support
- Excellent communication and stakeholder management skills
- Robust troubleshooting and analytical skills.
- Customer-focused approach with excellent communication.
- Ability to work under SLA-driven environments.
- Experience in managing client-facing IT operations.
- Team player with leadership capabilities.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 IT Manager- IT Infrastructure & Service Desk (Gurugram)
🏢 TNS NETWORKING SOLUTIONS
📍 Gurugram