- Handle customer inquiries via phone, email, and chat
- Resolve customer complaints and provide effective solutions within defined timelines
- Maintain accurate records of customer interactions in the CRM system
- Coordinate with sales, production, and logistics teams to ensure seamless order fulfilment
- Follow up with customers to ensure satisfaction and build long-term relationships
- Responsible for generating sales with existing customers and developing Recent Leads, Clients and Customers.
- Reporting on weekly, monthly, quarterly and annually.
- Present our products and services to prospective customers.