Role Summary: The Operations Manager leads operational execution, ensures service quality, controls costs, and manages operational teams to deliver seamless travel experiences.
Key Responsibilities
- Manage daily operations across all destinations/services.
- Ensure smooth coordination between Sales, Finance, and Vendors.
- Drive operational efficiency and service consistency.
- Develop vendor partnerships and contracting strategy.
- Monitor service quality and pricing competitiveness.
- Control operational costs and margins.
- Conduct performance reviews for operations teams.
- Monitor operational KPIs and service metrics.
- Implement process improvement initiatives.
- Manage emergency situations and escalation handling.
- Ensure service continuity and customer satisfaction.
Qualifications
- Bachelors Degree required; MBA/Tourism specialization preferred.
- 7–10 years of experience in travel operations or DMC management.
- Minimum 3 years managing teams.