Job Description

Project Lead / Senior Business Analyst Saudi Operations Excellence Programme

Location : Kochi, India

Duration : 6-Month Fixed Term Programme

Reporting To : Chief Executive Officer / Chief Operating Officer / Group Financial Director

Timings : 1pm to 10 pm

Arabic Language proficiency is mandatory

About Linnk Group

Linnk Group is a global consulting and operations support organisation partnering with leading businesses to deliver operational excellence, process optimisation, and technology-enabled solutions.

As part of our continued growth strategy, we are launching a dedicated Saudi Operations Excellence Programme to review, document, optimise, and future-proof our Saudi operations.

We are seeking an experienced Project Lead / Senior Business Analyst to lead this six-month transformation programme, working closely with operational teams to understand existing processes, identify improvement opportunities, establish operational controls, and capture requirements for future Linnk IQ platform development.

Role Overview

The Project Lead / Senior Business Analyst will be responsible for managing the end-to-end delivery of the Saudi Operations Excellence Programme.

The role will act as the primary link between the Saudi operation and the programme team based in Kochi, ensuring that operational processes, responsibilities, reporting requirements, and improvement opportunities are fully understood and documented.

This role requires a combination of:

- Business analysis
- Process improvement
- Project management
- Stakeholder engagement
- Operational transformation
- Requirements gathering

The successful candidate will work alongside existing Saudi teams as a shadow support function, helping improve visibility, consistency, and scalability without disrupting daily operations.

Key Responsibilities

1. Programme Management

- Lead the delivery of the six-month Saudi Operations Excellence Programme.
- Develop and maintain programme plans, milestones, and deliverables.
- Coordinate workshops, interviews, and operational review sessions.
- Track progress, risks, dependencies, and improvement initiatives.
- Provide regular updates to senior leadership.

2. Organisation & Operating Model Review

- Review and document the Saudi organisational structure.
- Map roles, responsibilities, and reporting lines.
- Analyse workload allocation and operational dependencies.
- Identify areas requiring improved ownership and accountability.




- Develop recommendations for an effective future operating model.

3. Process Analysis & Optimisation

Conduct detailed reviews of key operational processes, including:

Sales to Cash

- Customer onboarding
- Contract management
- Billing processes
- Revenue tracking
- Payment cycles

Onboard to Offboard

- Employee onboarding
- Documentation requirements
- Compliance processes
- Exit procedures

Supplier to Payment

- Supplier management
- Purchase processes
- Invoice validation
- Payment workflows

Compliance Lifecycle

- Regulatory requirements
- Documentation controls
- Approval processes
- Audit readiness

Responsibilities include:

- Conduct process walkthroughs with stakeholders.
- Create current-state process maps.
- Identify inefficiencies, bottlenecks, duplication, and risks.
- Recommend improved future-state processes.
- Develop standard operating procedures (SOPs).

4. Systems & Reporting Review

Review existing systems and operational tools, including:

- Mercury
- Microtec
- Banking platforms
- Government portals
- Customer portals
- Existing trackers and spreadsheets

Responsibilities:

- Assess current system usage.
- Identify gaps and manual activities.
- Define reporting requirements.
- Recommend opportunities for automation and integration.

5. Linnk IQ Requirements Gathering

Support future development of Linnk IQ by:

- Gathering business requirements from operational teams.
- Identifying automation opportunities.
- Documenting system enhancement requirements.
- Creating and maintaining a product requirements backlog.
- Translating operational challenges into technology solutions.

6. Documentation & Governance

Develop and maintain:

- Process library
- SOP framework
- Responsibility matrices (RACI)
- Reporting frameworks
- KPI definitions
- Operational controls
- Governance routines

Key Deliverables

The successful candidate will be responsible for delivering:

- Saudi Operations Review Report
- Organisation Structure & Responsibility Mapping
- Process Maps
- SOP Framework
- RACI Matrix
- Operational Improvement Recommendations
- Reporting Requirements Framework




- Dashboard Requirements
- Operational Control Framework
- Linnk IQ Requirements Register
- Future-State Operating Model

Required Experience & Skills

Essential

- 5+ years of experience in Business Analysis, Operations Excellence, Process Improvement, or Project Management.
- Strong experience documenting and improving business processes.
- Experience creating SOPs, process maps, and operational documentation.
- Strong stakeholder management skills.
- Ability to work with cross-functional teams.
- Solid analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Experience managing projects independently.

Preferred

- Arabic speaking capability preferred.
- Experience working with Middle East / Saudi Arabian operations.
- Experience in technology-enabled transformation programmes.
- Experience gathering requirements for software platforms or ERP/CRM systems.
- Experience within staffing, consulting, operations, finance, or service organisations.

Technical Skills

Candidates should have experience with:

- Microsoft Excel (advanced reporting and analysis)
- PowerPoint presentation development
- Process mapping tools
- Dashboard reporting
- Project management tools
- Documentation management systems

Knowledge of:

- ERP systems
- CRM platforms
- Workflow automation
- Business intelligence tools

would be advantageous.

Personal Attributes

The ideal candidate will be:

- Structured and organised.
- Comfortable working with ambiguity.
- Detail-oriented with strong documentation skills.
- Proactive and improvement-focused.
- Able to challenge existing processes constructively.
- Comfortable working with senior stakeholders.
- Strong at building relationships across different cultures.

Programme Success Measures

Success in this role will be measured by:

- Clear understanding of Saudi operational processes.
- Complete process documentation.
- Improved operational visibility.
- Defined ownership and accountability.
- Reduced manual administration.
- Improved reporting capability.
- Quality of Linnk IQ requirements captured.
- Successful implementation of operational improvements.

Application Requirements

Candidates should provide:

- Updated CV
- Summary of relevant process improvement / business analysis experience
- Examples of previous transformation or operational optimisation projects
- Experience working with international teams (if applicable)

📌 Project Lead / Senior Business Analyst (Kochi)
🏢 Linnk Outsource Solutions
📍 Kochi