Job Summary

The Duty Officer is responsible for handling the day-to-day cinema operations and ensuring excellent guest service. The role includes managing staff, maintaining operational standards, handling customer concerns, and ensuring smooth functioning of all cinema areas during shifts.

Key Responsibilities -

Supervise daily cinema operations during assigned shifts.

Ensure smooth functioning of Box Office, Food & Beverage, Ushers, and Housekeeping operations.

Deliver excellent customer service and resolve guest complaints professionally.

Monitor staff grooming, attendance, discipline, and performance.

Coordinate with projection and technical teams for uninterrupted movie screenings.

Ensure cleanliness, hygiene, and safety standards are maintained across the property.





Handle cash management and support daily sales reporting.

Assist in achieving revenue targets through upselling and operational efficiency.

Ensure compliance with company SOPs and safety guidelines.

Manage emergency situations and crowd control effectively.

Support team training and employee engagement activities.

Required Skills

Positive communication and interpersonal skills.

Leadership and team handling abilities.

Strong customer service orientation.

Ability to work in rotational shifts, weekends, and holidays.

Basic knowledge of MS Office and reporting.

📌 Duty Officer (Guwahati)
🏢 PVR Cinemas
📍 Guwahati